Patient’s Care

YOUR HEALTHCARE TEAM

While you receive treatment at Synergy Hospital, you will be attended by team of health care professionals involved in your care. This well rounded team enhances your care.
These members include:

• Attending Physician
• Specialist
• Surgeon
• Residents/Interns/Fellows
• Nurse
• Pharmacists

Others who may be involved in your care:

• Clinical Dietitians
• Nursing Support Staff
• Social Workers
• Nursing/Medical Students

PRIVACY

At Synergy, we are committed to protecting the privacy of your medical information. We believe you are entitled to understand how your medical information is used at Synergy Hospital and how it is shared with our partners in your care.

To function as a hospital, we will need to use and disclose your medical information for treatment, payment and health care operations.

We may disclose your health information to family members or friends, guardians or personal representatives who are involved with your medical care.

SAFETY

Our health care partnership begins with our commitment to your safety. Patients who are involved with their care in the hospital tend to do better. By working together with your health care team, you can lower your risk of injury and make your stay safer.

Speak Up!

Pay attention to the care you are receiving. Always make sure you are getting the right treatments and medicines by the right health care professionals.

Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.

Ask a trusted family member or friend to be your advocate, advisor, or supporter.

Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.

Use an accredited healthcare facility, which has completed a rigorous survey to assure safety and quality.

Participate in all decisions about your treatment plan. You are the center of the health care team.

We pledge to:

• Explain your care and treatment.
• Listen to your questions or concerns.
• Ask if you have safety concerns and take steps to address them.
• Ask about your pain often and keep you as comfortable as possible.
• Check your identification before any medication, treatment, or procedure.
• Label all lab samples in your presence.
• Clean our hands often.

We ask you or a loved one to:

• Ask questions.
• Speak up if you are concerned about a test, procedure, or medicine.
• Check the information on your ID bracelet for accuracy.
• Be clear and complete about your medical history, including current medications.
• Please wear your safety ID bracelet throughout your stay.
• Clean your hands often and remind visitors to do the same.
• Remind us if we do not carry out our pledge to you.