Visitor Policy

At the time of admission patients will be given passes as follows:

Room	Attendant Pass	Visiting Pass
Private Suite	1	1
Deluxe	1	1
Standard	1	1
Cubicle/ ward	1
PICU/NICU	1
ICU/SICU/ICU/CCU	1

Children below the age of 14 are not allowed as visitors in the hospital. This is to protect them from getting infected as they are more susceptible to contract infections. A written authorization from the Medical Superintendent must be obtained for allowing children to visit the patient.

Visiting Hours

	Intensive Care Unit	Wards/ Rooms
Monday to Sunday	11 AM to 12 Noon 5pm to 6pm	10 AM to 6 PM

Only one attendant is permitted to stay with the patients round the clock.

Attendant pass is valid upto the date of discharge

Attendant of the patient admitted in ICUs will remain in the hospital in the attendant waiting area on the some floor. He/ She is permitted to spend the night in the prescribed area. Bunker beds are provided.

Dos & Don’ts While Visiting The Patient

DOs

• Ask your patient’s permission to visit before you arrive.
• Wash your hands and sanitize them before you touch the patient.
• Turn off your cell phone, or at least turn the ringer off especially in the critical care area.
• Stay for a short time.
• Leave the room if the doctor or provider arrives to examine or talk to the patient.

Don’ts

• Don’t enter the hospital if you have any symptoms that could be contagious like cold, flu, etc.
• Don’t bring outside food/fruits inside hospital for patients. The hospital serves well balanced vegetarian meals.
• Don’t Smoke, consume alcohol and non-vegetarian food in the hospital premises.
• Don’t bring flowers, bouquets for the patient.
• Don’t attempt photography or video shoot in the hospital premises.
• Don’t bring children while visiting patient.
• Don’t argue/ fight with the security guards, they are only doing their duty.

Tipping Policy

The management of Synergy Hospital does not encourage tipping. We would kindly request you to refrain from giving any tips either in cash or kind to the hospital staff.

Your Voice Matters

It is important that the services that you and/or your family member receive are addressing the reasons that you came to Synergy Hospital. Your input and your ideas will assist us to make sure this happens. There are several ways that you can tell us how we are doing:

• Tell your therapist or doctor if you have suggestions about our services
• Fill out Patient Satisfaction Survey form at the time of discharge or fill out the Patient Suggestion Form or post your feedback on our website: www.synergyhealthcare.in
• Be familiar with our grievance/complaint procedures
• Call or write us anytime to offer your suggestions and opinions